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Privacy Notice

This notice provides information under Article 10 of Personal Data Protection Law No. 6698 (“KVKK”) to people who request a quote through the website or get in touch by telephone, email or WhatsApp. Employee and job application processes are outside the scope of this notice.

Data controller and contact details

The data controller is MERTAN PLASTİK AMBALAJ SANAYİ LTD. ŞTİ. (“Mertan Ambalaj”, also known as “Mertan Plastik”).

Data collected and methods

The quote form requires your full name, telephone number, email address, product of interest and message. Company name and quantity are optional. Measurements, delivery address and other information you include in your message also form part of your request. Contact and request information you share by telephone, email or WhatsApp is collected through those channels. Do not send identity documents, health information or sensitive information about other people that is not needed for a quote.

The form also sends the page language, submission start time and a field confirming that you have read this privacy notice to the server. To limit misuse, a summary derived from the connection IP address and submission times are kept in a temporary counter file. The IP summary may be associated with personal data and is not considered anonymous data. Server services may also create technical access logs.

  • Quotes and communications: Contact details and product/request information are used to assess your needs, prepare a quote and respond. Where data relating to a party to a contract is necessary to enter into or perform the contract, Article 5/2(c) of the KVKK applies. For company representatives and other enquiries, necessary communications are assessed under Article 5/2(f), provided this does not harm fundamental rights and freedoms.
  • Security: Technical data such as timestamps and the IP summary are used under Article 5/2(f) to limit automated or excessive submissions and protect the operation of the service.
  • Legal obligations and protection of rights: Commercial correspondence and application records that must be retained may be processed under applicable legal obligations pursuant to Article 5/2(a) and (ç); records required in disputes may be processed under Article 5/2(e). These grounds apply only to the relevant processing and necessary data.

The box on the form confirms that you have read this notice. It is not marketing consent or explicit consent to process personal data for every purpose. Request information is not collected for inclusion in an advertising list.

Transfers and third-party services

The form content is sent to the company’s info@mertanplastik.com inbox so that your request can be assessed. Hosting and email providers may process data necessary to provide their services. If there is a legal request or obligation, necessary information may be provided to the competent authorities and judicial bodies. Any sharing is limited to the relevant purpose.

The WhatsApp link directs you to an external service; when you start a chat, that service also processes data under its own terms. Using WhatsApp is optional; the form, telephone and email are also available.

International infrastructure used by email and messaging services may involve a transfer abroad. Any such transfer must meet the conditions set out in Article 9 of the KVKK. The read-confirmation box on the form is not permission for an international transfer or a statement that those conditions have been met.

Retention and deletion

Quote messages reach the company’s email inbox; the web form does not automatically delete these emails. The fact that emails remain technically in the inbox does not mean that personal data may be retained indefinitely.

Commercial correspondence within the scope of Article 82 of the Turkish Commercial Code is subject to a 10-year retention obligation. The period starts at the end of the calendar year in which the relevant correspondence took place. Not every incoming message is of the same nature: requests that are not commercial correspondence must be assessed separately in light of the period necessary for the relevant purpose and any other grounds for retention.

The form’s submission limit is based on timestamp records from the last hour. This one-hour calculation does not mean that temporary files are automatically deleted after one hour.

Once all grounds for processing and retention have ceased to apply, personal data must be deleted, destroyed or anonymised in accordance with Article 7 of the KVKK and the relevant regulation. Where there is a legal retention obligation or an ongoing dispute concerning rights, the relevant records are assessed for the scope and period required by that ground.

Cookies and language preferences

The current site does not use tracking tools for advertising or visitor analytics. For language selection, the browser’s local storage uses mertan-language; to store the preference to dismiss the language suggestion, it uses mertan-language-banner. These preference records are not sent to the server as part of the form. Opening a page in your selected language generates a normal web request.

The browser language is read within the browser to suggest an appropriate language version; it does not by itself change the language automatically. A language you previously selected manually may be applied the next time you visit the home page. You can remove these preferences by clearing your browser’s site data. The relevant service’s cookie and data practices apply to external links.

Your rights

Under Article 11 of the KVKK, you may apply to the data controller to:

  • Find out whether data about you is being processed and request information about the data processed.
  • Ask about the purpose of processing and whether the data is being used in accordance with that purpose.
  • Find out about recipients of transfers within and outside Türkiye.
  • Request correction of inaccurate or incomplete information.
  • Request deletion or destruction when the conditions in Article 7 are met.
  • Request that correction and deletion operations be notified to transfer recipients.
  • Object to a result arising to your detriment solely from automated analysis.
  • Seek compensation for damage caused by unlawful processing.

How to apply and response time

You may send a signed written application to the company address above. You may also apply by emailing info@mertanplastik.com from an email address you previously notified to the company and that is registered in its system. You may use “KVKK data subject application” as the subject.

Your application must include your full name; your signature for a written application; your Turkish Republic identity number if you are a Turkish citizen, or your nationality and passport number or, if available, identity number if you are a foreign national; your notification address; any email address/telephone/fax number to be used for notifications; and your request. Relevant documents may be attached. Send this application through the specified application channel rather than entering it in the quote form.

Applications must be answered as soon as possible and no later than 30 days, depending on their nature. The process is generally free of charge; if it entails additional costs, a fee may be charged only in accordance with the tariff set by the Board. For application and complaint channels, see the KVKK guidance on exercising data subject rights.

Last updated: 9 October 2026.